What are some positive things you/your organization are doing with technology and what resources do you utilize to make it happen?
· Fiber connectivity between branches
· Data voice convergence
· Wifi in buildings
· City wide wifi projects
· Customer service increase with technology mobility/email
· Video Conferencing extensive use
· Healthcare – communications between patients/physician/order entry electronic medical records
· Bar code scanning for supply management
· More us in daily business practices
· Work at home opportunities – reducing increasing utility costs
o Nicholville, Kinney
· Website communication to parents from schools
o Lunch money entered online – with tracking
· Distance learning opportunities
o Saving on travel – virtual field trips
o 98% of Canton College involve technology
· VOIP to Bosnia
· Moving towards paperless – state reporting is electronic
· 4 day work week (work at home)
· Economic development (teleconferencing)
· Connect through the D of Labor
· Kinney has redundant connectivity to all buildings
· Electronic access to library databases (state provided)
· Chamber of Commerce –
o Increase small business with online ordering/marketing
· Tax collection on line (piercefield)
· Electronic reservations for state parks
· Massena and United helpers
o Communication open with other hospitals and providers
o Consultation with experts
o Centralized management for UH (business processes)
· Town of Stockholm
o DSL from Nicholville
o Resource for residents
· Northbay
o Able to be located here based on communication connectivity
o Business paperwork all online
· Remotely connecting to other companies and doing work on line – moving to VOIP
· Home based employees
· Rotating regional programs for health programs (dental hygiene)
o JCC and Broome CC
· School is the hub of access for Clifton-fine community
o Distance learning programs
· Free internet access at Libraries
· St Lawrence – web based systems for students and administration
· Webcasting of video
· Tying together disperse organizations (intra and inter)
· Remote monitoring of devices (DANC)
· Backup data outside of the area (online backups)
· Ability to change the way we work,live and get information
· Real property – PDF online of taxrolls
· Wireless courtroom
· High School VTC
· Extensive offering of online course – flexible learning options
· Video Conferencing international faculty and students
2. Overall, what are your organizations biggest challenges?
· Cultural challenge of technology
o Resistance of providing information (public record)
o Can lead to a lack of financial support
· Organization leadership is not there to use technology to be productive (technology enhance productivity)
· Customers and end users lack knowledge to use technology
o Need critical thinking skills training
· Students that are not successful in High School are lacking IT skills (and they stay in area)
· Value of the technology needs awareness (investment)
· Fuel Costs
· Remote Geography
· Employee recruitment (finding nearby)
· Population decline (infrastructure may be geared towards higher numbers)
· Taxes and cost of doing business in NYS (residential, business, licensing)
· Employee retention
o Especially in the IT sector
· Ability to maintain the technology they have
o Old technology - finding money for refreshing technology
· Building an interactive website and associated security (small business challenge)
· Employees access private business systems (terminal server or VPN) ability of the system to allow remote access
· Education
o In Clifton – most residents don’t have access at home – leads to abuse at school (email, web, etc)
o Parents are “scared” of the Internet
· Quality services for technical components
o Resources aren’t in the area (can’t find qualified service)
· Lack of access to skilled labor
o Technical skill backgrounds (healthcare) specialists
· Population density
· Duplication of infrastructure (shared skilled labor and infrastructure)
o Every town has the same personnel and software
· Dependent on roads for transportation
· Lack of access to an airport
· Lack of physical space (increase in record keeping requirements)
o Offsets space for personnel
· Staff resistance to adopting to new technologies
· Businesses needed to be willing to partner with others in the IT area
o Newton Falls – money to assist also benefitted the community
o CPH has a large fiber backbone to other hospitals – restricted to medical purposes only (grant stipulation) – wastes excess capacity
· Lack of training (needed) for IT users
· Access at home impacts the ability to do work or school at home
· HIPAA regulations – balance access and security
· Employee retention and recruitment, keeping people in area (graduates)
· Services at the county and state level are lacking (airports)
o Centralizing systems
· Lack of cell phone coverage
o Keeping in touch with people
o Need to provide basic services for business development
o Making sure expectations are met when business choose to locate here
· Challenges on who takes the lead on initiatives (government or private industry)
· Govt can hold back private industry from doing it’s own thing
· Private industry may “skim the cream” and leave out underserved areas
· Access to broadband across county and how to serve all communities
· Privacy issues concerning amount of data available on Internet
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