The County is seeking the input and advice from the IT Committee regarding an upcoming county wide survey which will seek feedback regarding customer service issues related to County services. The survey committee is interested in making the survey available on the web and on paper – much the same way we conducted our 2008 survey. The committee is interested in receiving recommendations on utilizing the web to conduct a survey. Using the Allen Tunnel survey tool (the online survey the IT Committee used) is an option but that seems to be slightly overkill since there is no need to tie responses to a geographic location. I’m thinking there is a widely available, and low cost web based service that IT Committee folks may have experience using. Survey monkey has been tossed out as an example, but not having used it before I’m not familiar with its capabilities or limitations.
If you have suggestions on this topic, please offer them up. Thanks!
-Laura
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